Terms & Condition

1. These terms

  • What these terms cover. These are the terms and conditions on which we supply products to you.
  • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. Information about us and how to contact us

  • Who we are. We are Crockett & Jones Limited a company registered established in England and Wales. Our company registration number is 0000 and our registered office and trading address is 300 W Valley Blvd S-33 Alhambra CA 91803 USA.
  • How to contact us. You can contact us by telephoning our customer service team at 000000 during U.K. office hours 9.00 a.m. – 5.00 p.m. GMT Monday to Friday. Alternatively, you can write to us at the address specified in the “contact us” page on our website or 17 Magee Street, Northampton NN2 4JT.
  • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
  • “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. Our contract with you

  • How we will accept your order. Our acceptance of your order will take place when we email you an order acknowledgment ..
  • If we cannot supply the product.. If, after issuing the order acknowledgment we discover that we are unable to supply the product which you have ordered, we will inform you of this and will not charge you for the product. This might for example be because the product is out of stock for reasons which we could not reasonably foresee or because we have identified an error in the price or description of the product.
  • Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4. Our products

  • Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Also the colours of the leather which are used to hand craft the products can vary slightly as leather is a natural product.
  • Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
  • Making sure your measurements are accurate. Please ensure that your size and fitting is correct before placing your order. Our products are supplied in standard UK sizes and the majority are in standard “E” width. Some minor variation can occur between different styles and last shapes.
  • Products supplied for private use. We only supply the products for domestic and private use. You must not use the products for commercial or business purposes or re-sell, or offer to re-sell, the products for financial gain.

5. Your rights to make changes

  • If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7- Your rights to end the contract).

6. Providing the products

  • Delivery costs. The costs of delivery will be as displayed to you on our website and will vary depending upon the method of delivery which you select. Shipping terms are DAP. Customers will be charged any local duties or taxes arising at country of importation.
  • When we will provide the products. During the order process we will let you know the different delivery options which are available and the estimated delivery times. We will deliver the products to you by courier to the delivery address specified in your order, although we will not deliver to P.O. Box numbers. If you specify a P.O. Box number as your delivery address you must provide an alternative address upon request by us. We will use all reasonable endeavours to deliver the products within the estimated time period specified on our website which will depend on the delivery option which you select. This is not however a guaranteed delivery date.
  • We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
  • If you are not at home when the product is delivered. If no one is available at the delivery address to take delivery, our courier will leave you a note informing you of your options for re-arranging delivery.
  • If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 9.2 will apply.
  • When you become responsible for the products. The product will be your responsibility from the time we deliver the product to your delivery address.

7. Your rights to end the contract

  • You can always end your contract with us. Your rights when you end the contract will depend on whether there is anything wrong with the product, how we are performing and when you decide to end the contract:
    (a) If the product is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 10;
    (b) If you want to end the contract because of something we have done or have told you we are going to do.
  • Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
    (a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
    (b) there is a risk that supply of the products may be significantly delayed because of events outside our control; or
    (c) you have a legal right to end the contract because of something we have done wrong.

8. How to end the contract with us (including if you have changed your mind)

  • Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
    (a) Phone or email. Call customer services on 00 44 1604 635927 or email us at the e mail address specified in the “contact us” page on our website.. Please provide your name, home address, details of the order and, where available, your phone number and email address.
    (b) Online. Complete the Contact Form on our website.
    (c) By post. Complete the returns form that is supplied with your order and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
  • Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. Please refer to our Returns Procedure on our website which sets out the different options which are available to you. Returns must be made within 30 days of the shipment date. Any returns after this date will only be accepted at our discretion.
  • When we will pay the costs of return. We will pay the costs of return:
    (a) if the products are faulty or misdescribed;
    (b) if you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
    In all other circumstances you must pay the costs of return. If you use our returns service as described in the Returns Procedure on our website, then you must pay us the stated fee for using that service. We will deduct this from the price of the products which we refund to you.
  • How we will refund you. We will refund you the price you paid for the products (including the original costs of delivering the products to you) by the method you used for payment. However, we may make deductions from the price, as described below.
  • Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may reduce your refund of the price to reflect any reduction in the value of the products if they are not in the same condition as they were when delivered to you. Crockett & Jones reserve the right to determine if the shoes have been returned in the same condition as supplied. If we refund you the price paid before we are able to inspect the products and later discover that they are not in the required condition, you must pay us an appropriate amount.
  • When your refund will be made. We will make any refunds due to you as soon as possible and within the time periods set out in applicable legislation. Please see our returns page for further details about refunds. For information about how to return a product to us, see clause.

9. Our rights to end the contract

  • We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
    (a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; or
    (b) you do not, within a reasonable time, allow us to deliver the products to you.
  • You must compensate us if you break the contract. If we end the contract in the situations set out in clause we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10. If there is a problem with the product

  • How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 00 44 1604 635927 or write to us at the address specified in the “contact us” page on our website or 17 Magee Street, Northampton, NN2 4JT.
  • Your obligation to return rejected products. If you wish to exercise your legal rights to reject products which are not in conformity with this contract you must follow our Returns Procedure which is on our website. We will pay the costs of returning the products to us. If it is obvious on delivery of the products to you that they are defective or otherwise do not conform to the contract and that you intend to reject them, then you should not (where possible) wear or use them before returning them to us.

11. Price and payment

  • Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause for what happens if we discover an error in the price of the product you order.
  • What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions . If we process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
  • When you must pay and how you must pay. We accept payment with various credit or debit cards. You must pay for the products in full including delivery costs when you place your order.

12. Our responsibility for loss or damage suffered by you

  • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987

13. How we may use your personal information

  • How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.

14. Other important terms

  • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract
  • Nobody else has any rights under this contract). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
  • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
  • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.